Reporting to the Informatics Manager, the successful candidate will assist in deploying and maintaining computer hardware, software installation and upgrades, help desk requests, and other tasks as assigned.  Excellent communication skills, initiative, and the abilities to troubleshoot technical problems, work well under pressure, learn quickly, and manage multiple issues concurrently are all required skills. 

Specific Accountabilities:

• To serve as the primary point of contact for help desk requests. The individual will be required to troubleshoot a wide range of computer hardware and software issues, in consultation with more experienced team members when necessary.  
• Responsible for the following duties, with minimal supervision:

• Deploying, repairing and upgrading of computer hardware and installing and upgrading computer software.
• Overseeing and assisting with the maintenance of printers and fax machines.
• Supporting and setting up computer, video and/or teleconference equipment for meetings.
• Assisting with spam management, retrieving legitimate quarantined email messages and attachments.
• Acting as a resource for staff providing assistance and training with email, office software, phone usage, web/video conferencing, and policy awareness. 
• Liaising with other departments to assist in support for specialized scientific software and associated hardware.
• Supporting research staff with the retrieval of scientific reference materials.
• Assisting in the preparation and maintenance of standard operating procedures with other team members. 
• Assisting senior staff with presentation development and refinement. 
• Website content updates and maintenance.
• Hardware and software license inventory management.

• To conduct all activities with attention to confidentiality and in compliance with regulatory requirements, professional values, and corporate policies. 

Education and Experience:
The ideal candidate would have a degree or diploma in computer science, and 1-2 years experience or equivalent education and experience.  Experience with Windows 2000/XP, Novell GroupWise, Microsoft Office, and Adobe products would be an asset. 

 

Xenon would like to thank all applicants. Due to the volume of applications, only those chosen for an interview will be contacted. Xenon maintains the principles of integrity and trust with respect to the privacy of personal information. We will protect the privacy of personal information of applicants for employment with the Company. To ensure this commitment, Xenon will comply with all applicable privacy laws, in particular, the Personal Information Protection Act of British Columbia.

Please submit your CV and a cover letter to careers@xenon-pharma.com